SHIPPING
SHIPPING & DELIVERY POLICY
Order Processing Times
All orders are processed within 5-7 business days (excluding weekends and UK bank holidays).
For custom, bulk, made-to-order, or personalised jewellery pieces, please allow 7–14 business days processing time before dispatch.
Once your order has dispatched, you will receive a confirmation email with your tracking number.
Please note, we are currently operating under pre-orders only. Please allow the full 7 days for processing. Additional shipping methods (shown below) will be available soon.
2. Shipping Rates & Delivery Estimates
We ship via Royal Mail Shipping charges for your order will be calculated and displayed at checkout.
Delivery Option, Estimated Delivery Time & Cost
Standard UK Delivery[e.g., 2–4 business days
Express / Next Day UK[e.g., 1–2 business days
3. International Shipping & Customs Duties
We ship to selected international destinations.
Customs, Taxes & Duties: Orders shipped outside the UK may be subject to import duties, taxes, and handling fees levied by the destination country. These charges are the responsibility of the customer.
4. Delayed or Lost Packages
While we do everything we can to ensure timely delivery, delays caused by couriers, weather, or customs are beyond our direct control.
If your order has not arrived within10 business days of dispatch, please contact us at info@finalpiecejewellery so we can investigate.
RETURNS
RETURNS & REFUNDS POLICY
We hope you love your new jewellery. However, if you are not completely satisfied with your purchase, we are here to help.
1. Your 14-Day Right to Cancel (UK Consumer Rights)
Under the UK Consumer Contracts Regulations, you have the legal right to cancel or return your order within 14 days of receiving your items for a full refund.
To start a return, please contact us within 14 days of receiving your item at info@finalpiecejewellery.co.uk with your order number and reason for return.
2. Eligibility Requirements for Returns
To be eligible for a return, your item must be:
Unworn, undamaged, and in the same condition that you received it.
Returned in its original jewellery box/packaging with any accompanying certificates or tags.
3. Non-Returnable / Non-Refundable Items
In line with UK statutory exceptions, the following items cannot be returned or refunded unless faulty:
Pierced Earrings: Due to hygiene reasons, we cannot accept returns on pierced earrings or body jewellery once the sealed packaging has been opened.
Personalised / Custom Pieces: Items made to custom measurements, engraved, or bespoke designs cannot be returned.
4. How to Return Your Item
Request a Return: Email us at info@finalpiecejewellery.co.uk to receive return instructions and the return address.
Pack Your Item safely: Ensure items are packed securely in their original packaging to prevent damage during transit.
Post the Package:
Unless the item is faulty or incorrect, you will be responsible for paying your own shipping costs for returning your item.
We strongly recommend using a tracked and insured service (e.g., Royal Mail Special Delivery), as we cannot be held responsible for items lost or damaged in transit back to us.
5. Refunds & Processing
Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be processed back to your original payment method within 14 days of receiving the returned item.
Please note that payment providers/banks may take a few additional working days to process the transaction into your account.
6. Faulty or Damaged Items
Under the Consumer Rights Act 2015, you are entitled to a full refund or replacement if your jewellery arrives damaged or develops a manufacturing fault.
If your item arrives damaged, please contact us immediately (within 48 hours of delivery) at info@finalpiecejewellery.co.uk with photos of the item and packaging.
For faulty items, we will cover all return postage costs and offer a full refund or repair/replacement.